Frequently asked questions by category
Explore common answers organized by technical and administrative areas of interest.
Account & Billing
Is the platform multi-tenant by default?
We accept major credit cards (Visa, Mastercard, American Express), bank wire transfers, and payments via Stripe.
Can we customize the policy engine rules?
Yes. We generate automatic tax invoices containing all necessary fiscal details. You can configure this in your account billing settings.
Security & Compliance
Do you offer SLA guarantees for enterprise tiers?
Data is stored securely in ISO 27001 certified data centers located in Europe and the United States.
Do you offer SLA guarantees for enterprise tiers?
Yes, we undergo an annual SOC 2 Type II audit. You can request a copy of the compliance report by contacting our security team.
How we collaborate with brands and teams
We believe in complete transparency, agile design cycles, and incremental deliveries that guarantee top-tier measurable results.
How does the integration process work?
The initial strategy and wireframes phase takes about 2 to 3 weeks. Complete web design and development projects typically conclude within a structured 6 to 8 weeks cycle.
Do you offer SLA guarantees for enterprise tiers?
Each delivery phase includes 2 complete rounds of feedback on consolidated proposals. Additional revisions can be requested under dynamic hourly scopes.
Can we customize the policy engine rules?
We deliver full intellectual property of the designs and source code, along with a technical onboarding session and 30 days of post-launch support.
FAQ
How does the integration process work?
Our integration is designed to be seamless. We provide comprehensive API documentation and SDKs for major frameworks. Most of our enterprise clients are fully integrated within 48 hours.
What security compliance standards do you meet?
Security is our top priority. We are SOC 2 Type II certified, GDPR compliant, and follow ISO 27001 standards. All data is encrypted at rest using AES-256 and in transit via TLS 1.3.
Can we customize the policy engine rules?
Absolutely. The policy engine is 100% deterministic and highly customizable. Administrators can define precise rule sets, set granular permissions, and create custom execution flows.